Overview
At Arirang IU, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our refund and returns process. This policy applies to all products purchased through our website, arirangiu.com.
Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been opened, used, or are not in their original condition may not be eligible for a return or may be subject to a restocking fee.
How to Initiate a Return
- Contact us at [email protected] with your order number and reason for the return.
- Once your return request is approved, we will provide you with instructions on how to send back your item.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at [email protected] within 7 days of receiving your order to arrange an exchange.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Sale items or items purchased during a promotion
- Items that are not in their original condition
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at [email protected].